> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rdrive.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I get notifications?

> This guide explains how users can receive notifications in RDrive based on subscriptions, and automation rules.

### **Overview**

*This guide explains how users can receive notifications in RDrive based on subscriptions, and automation rules.*

* **Purpose:** To help users understand how to receive updates about items they’re involved with.
* **Who It’s For:** General users, project admins.

<Note>
  Prerequisites: Access to items in RDrive and appropriate permissions.
</Note>

***

**TABLE OF CONTENTS**

* [Situation-by-Situation Instructions](#situation-by-situation-instructions)
  * [Situation 1: I want to get notified about updates on an Item I'm involved in](#%e2%9c%85-situation-1%3a-i-want-to-get-notified-about-updates-on-an-item-i'm-involved-in)
  * [Situation 2: I want to subscribe other teammates to an Item](#%e2%9c%85-situation-2%3a-i-want-to-subscribe-other-teammates-to-an-item)
  * [Situation 3: I want notifications to be triggered by automation](#%e2%9c%85-situation-3%3a-i-want-notifications-to-be-triggered-by-automation)
  * [Situation 4: I want to receive mobile push notifications](#%e2%9c%85-situation-4%3a-i-want-to-receive-mobile-push-notifications)
* [FAQs & Troubleshooting](#faqs-&-troubleshooting)

***

## **Situation-by-Situation Instructions**

### ✅ **Situation 1: I want to get notified about updates on an Item I'm involved in**

* Navigate to the desired item.

* Click the dropdown menu.

* Select **Subscribe** to start receiving notifications for status changes and updates.

### ✅ **Situation 2: I want to subscribe other teammates to an Item**

* If you have the required permissions:

  * Open the item.

  * Click the dropdown menu > **Subscribe**.

  * Add or remove users in the dialog.

  * Confirm to save your changes.

### ✅ **Situation 3: I want notifications to be triggered by automation**

* Project administrators can configure **automation rules** that automatically subscribe or unsubscribe users based on the item's status.

* Example scenarios:

  * Auto-subscribe the responsible party when an item changes to "In Progress".

  * Unsubscribe users when the item is marked as "Closed".

* ✉️ Contact your **project admin** if you'd like to implement or adjust automation rules.

### ✅ **Situation 4: I want to receive mobile push notifications**

* To receive push notifications on the RDrive mobile app:

  * Make sure the **notification permission** is enabled in your device settings.

  * Ensure you are logged into the correct **project or company**.

  * Confirm that you are **subscribed** to the item.

***

## **FAQs & Troubleshooting**

❓ **I’m not receiving notifications even though I subscribed.**\
✔️ **APP** - Check that your device has notifications enabled and that you’re logged into the correct project.\
✔️ **For email** - Please check your email’s junk or spam folder, or contact your company’s IT team to ensure the sender’s domain is approved and not blocked.

❓ **Can I receive notifications without being the assignee?**\
✔️ Yes. As long as you’re subscribed to the item, you’ll receive relevant notifications.

❓ **What’s the difference between being subscribed and being assigned?**\
✔️ Subscribed users receive notifications but are not responsible for the item. Assigned users are responsible.

***

For further assistance, refer to the system’s Knowledge Base or contact your project administrator.