> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rdrive.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Scanning QR code to fill an issue/record

> Users can automatically fill in multiple fields by scanning the QR code via the app when utilizing the QR code import template. If you wish to use this feature,

Users can automatically fill in multiple fields by scanning the QR code via the app when utilizing the QR code import template. If you wish to use this feature, kindly request the Company admin to set up the template for you.

<Info>
  Note: This functionality is not applicable to image, checkbox, pass/fail/NA, and signature field types.
</Info>

If you're the Company admin and unsure about setting up the QR code import template, check the instructions [HERE](https://docs.rdrive.io/setup/company/categories/categories-issue-record-template/how-to-add-qr-code-import-template-to-an-issue-record).

Additionally, you can fill in the text fields and external references by scanning a QR code without using any import template. Learn how to do it [HERE](https://docs.rdrive.io/mobile/general/scanning-qr-code-to-input-text-and-ext-reg-field).

***

To start, [access the issue edit page](https://docs.rdrive.io/mobile/issues/add-view-issue-record/how-to-raise-an-issue-defect-or-record) and click on the **QR Code** button located in the top right corner. 

<img src="https://mintcdn.com/rdrive/pjH460hnZ5yc57k8/images/kb/103000035069/sbrhu6vUygtLrcpZhmTzirxajBdCn2mshw.jpeg?fit=max&auto=format&n=pjH460hnZ5yc57k8&q=85&s=fe09c25190b34604b6a372285bdb1b83" alt="Scanning QR code to fill an issue/record" width="1024" height="768" data-path="images/kb/103000035069/sbrhu6vUygtLrcpZhmTzirxajBdCn2mshw.jpeg" />

The camera will open, ready to scan the QR code. 

<img src="https://mintcdn.com/rdrive/pjH460hnZ5yc57k8/images/kb/103000035069/UvRlZWcMs4lcVs1uCYmdD165UKl_Qhqo_g.png?fit=max&auto=format&n=pjH460hnZ5yc57k8&q=85&s=3e0329b683060c9fb7693a98735e5ec0" alt="Scanning QR code to fill an issue/record" width="200" height="270" data-path="images/kb/103000035069/UvRlZWcMs4lcVs1uCYmdD165UKl_Qhqo_g.png" />

If there are multiple mappings for the QR code, a selection prompt will appear for you to choose from.

<img src="https://mintcdn.com/rdrive/pjH460hnZ5yc57k8/images/kb/103000035069/DEa8KTMqgQ4gp3Dm4CLB_QY8e5914Ruzxw.jpeg?fit=max&auto=format&n=pjH460hnZ5yc57k8&q=85&s=6ddcca797da2b303f804bc58e0318175" alt="Scanning QR code to fill an issue/record" width="1024" height="768" data-path="images/kb/103000035069/DEa8KTMqgQ4gp3Dm4CLB_QY8e5914Ruzxw.jpeg" />

 Once a selection is made, the data will be automatically inputted.

<img src="https://mintcdn.com/rdrive/pjH460hnZ5yc57k8/images/kb/103000035069/rbEVbbyU7Azben7s318a2eU8nFSPjaFDdQ.jpeg?fit=max&auto=format&n=pjH460hnZ5yc57k8&q=85&s=92bbfdd8496d6c8232be88e481f42d5f" alt="Scanning QR code to fill an issue/record" width="1024" height="768" data-path="images/kb/103000035069/rbEVbbyU7Azben7s318a2eU8nFSPjaFDdQ.jpeg" />

<Note>
  For detailed instructions on how to scan a QR code to auto-fill the form, please click HERE.
</Note>