> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rdrive.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I share an issue/defect/record?

> How to share an issue, defect or record using RDrive using the desktop/browser

### **Overview**

*How to share an issue, defect or record using RDrive using the desktop/browser*

* **Purpose:** How to share an issue, defect or record against a location from the desktop
* **Who It’s For:** General users

<Note>
  Prerequisites: Able to raise an issue, defect or record from the desktop/browser
</Note>

You will need to share issues/defects/records with other Teams/Users to give them permission to view the issue/defect/record if this is not assigned to their team.

Sharing gives **ad-hoc read access** to other users. You can choose which individual users you wish to share with. 

Users who have edit rights but **not** read access will be able to edit after you have shared with them. Those who have an item shared to them are called “**participants**”.

***

**TABLE OF CONTENTS**

* [Via Issue Finder](#via-issue-finder)
* [Via Plan Viewer](#via-plan-viewer)

***

## **Via Issue Finder**

Press the Menu icon ≡ in the top left corner of your screen to access the menu.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/yJLg_2QhZ5oUNBXbmRIg-PhIkGdV2rUapw.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=f10b2d0081289e1e0a88a6f53b252c50" alt="How do I share an issue/defect/record?" width="1917" height="867" data-path="images/kb/103000035188/yJLg_2QhZ5oUNBXbmRIg-PhIkGdV2rUapw.png" />

From here select **Quality** then issue type, we will select **Defects** from the categories for this example.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/cXgcEQni9-8MbuXOP348B6_hBcasWILfAg.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=12a760825be23c590acb614efe1528fc" alt="How do I share an issue/defect/record?" width="1915" height="868" data-path="images/kb/103000035188/cXgcEQni9-8MbuXOP348B6_hBcasWILfAg.png" />

This will then display any issues/defects/records selected in a list on the left panel, choose your required issue/defect/record and press the **≡** button on the right to expand the menu.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/KJvAqwkQeU9Kc6WERKiD77zrSXFn6Wxmaw.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=4ad69e2d97533d032b00e069c7d3e5bb" alt="How do I share an issue/defect/record?" width="1913" height="867" data-path="images/kb/103000035188/KJvAqwkQeU9Kc6WERKiD77zrSXFn6Wxmaw.png" />

Select **Share**. Once selected, the share options for this issue/defect/record will be enlarged in a window on your screen.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/sgd1jzsk9p_CbTPpNWl16Tf2--3fz1iHWw.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=f0e36123b5a37f8575b23bfcf160ad6f" alt="How do I share an issue/defect/record?" width="1916" height="865" data-path="images/kb/103000035188/sgd1jzsk9p_CbTPpNWl16Tf2--3fz1iHWw.png" />

All participants that have been granted access will be listed within the window.

To add a participant, be that a Team or an Individual User, select the most relevant category  (Team/User), press the **+** button as shown in the image below and enter the team or user details. 

Alternatively, to remove a Team or Individual User, you can press the **x** button highlighted below.

To save your participant add/remove request, you need only to click outside of the enlarged window.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/9jEwwxQ5_VIe9dw2hIfCynoikPbMQPUXNg.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=8de9d6c730693b79b948bb878208549c" alt="How do I share an issue/defect/record?" width="1916" height="862" data-path="images/kb/103000035188/9jEwwxQ5_VIe9dw2hIfCynoikPbMQPUXNg.png" />

Add an individual user by selecting User and adding the relevant user details.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/M67hc8XvjVUTRaKjx1QSKVA6w1oxghvNFQ.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=89d4bff61e0380a526534f81d9b8376d" alt="How do I share an issue/defect/record?" width="1917" height="866" data-path="images/kb/103000035188/M67hc8XvjVUTRaKjx1QSKVA6w1oxghvNFQ.png" />

***

## **Via Plan Viewer**

Press the Menu icon ≡ in the top left corner of your screen to access the menu.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/ABtnmGR1xAgqr1WphscaUpLyu1fMapDzYg.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=3b4fa4a5a4ad251f5eb5ead5bae68997" alt="How do I share an issue/defect/record?" width="1918" height="865" data-path="images/kb/103000035188/ABtnmGR1xAgqr1WphscaUpLyu1fMapDzYg.png" />

From here select the **Plan Viewer** and navigate to the drawing required.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/mmXlQc4xP88AUCgWeRUg-uiZg_c-ejEZaQ.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=52f21081394603489b7ee5427bb7ce87" alt="How do I share an issue/defect/record?" width="1917" height="868" data-path="images/kb/103000035188/mmXlQc4xP88AUCgWeRUg-uiZg_c-ejEZaQ.png" />

Click on the issue/defect/record pin, the details of which will display on the left-hand side.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/Fl3lDJ3rbaTt8tlsSrGGxn0jtRB9mwPhkg.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=a1f3cecfb7c36d97cd3753de2e90abe0" alt="How do I share an issue/defect/record?" width="1917" height="863" data-path="images/kb/103000035188/Fl3lDJ3rbaTt8tlsSrGGxn0jtRB9mwPhkg.png" />

 Then press the **⋮** Menu button in the top right-hand corner to unfold the Menu.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/BVsZWq8oGClmZACugGhFDOu4RnRofTL3aA.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=1c540096bfa29a11c7a9a281c727f7f0" alt="How do I share an issue/defect/record?" width="1917" height="866" data-path="images/kb/103000035188/BVsZWq8oGClmZACugGhFDOu4RnRofTL3aA.png" />

Select **Share.** Once selected, the share options for this issue/defect/record will be enlarged in a window on your screen.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/HOBi9KPWwZbgpleclyADOd1TwKiOd1JKOw.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=aeb27cee373c14a76ca99e0d538b9da0" alt="How do I share an issue/defect/record?" width="1917" height="865" data-path="images/kb/103000035188/HOBi9KPWwZbgpleclyADOd1TwKiOd1JKOw.png" />

All participants that have been granted access will be listed within the window.

To add a participant, be that a Team or an Individual User, select the most relevant category  (Team/User), press the **+** button as shown in the image below and enter the team or user details. 

Alternatively, to remove a Team or Individual User, you can press the **x** button highlighted below.

To save your participant add/remove request, you need only to click outside of the enlarged window.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/leYQHM-7mzBcMAasJON0TejW_WPHrEB80A.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=e66baea05a7b22269787bcaa3cf034b1" alt="How do I share an issue/defect/record?" width="1918" height="862" data-path="images/kb/103000035188/leYQHM-7mzBcMAasJON0TejW_WPHrEB80A.png" />

Add an individual user by selecting User and adding the relevant user details.

<img src="https://mintcdn.com/rdrive/EbynMT9tsV7Qrtdp/images/kb/103000035188/l5j5UUgU4OOHHcSn4ik4yVbHFfPYE2P44w.png?fit=max&auto=format&n=EbynMT9tsV7Qrtdp&q=85&s=8df3079dabd658b124ef3ddae93efde3" alt="How do I share an issue/defect/record?" width="1916" height="863" data-path="images/kb/103000035188/l5j5UUgU4OOHHcSn4ik4yVbHFfPYE2P44w.png" />
