> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rdrive.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Remove attached documents from an issue/defect/record.

> Sometimes a document is no longer valid to a form as time progresses. Alternatively, a form may have the incorrect documents attached to it.What To Do In This C

Sometimes a document is no longer valid to a form as time progresses. Alternatively, a form may have the incorrect documents attached to it.

****What To Do In This Circumstance?****

You can unlink the unwanted documents from the issue/defect/record. Please note that when this is done, it will not be removed/deleted due to data dignity. The user is still able to download the unlinked document from history.

***You will not be able to unlink the documents to the issue/defect/record when it is at closed status.*** *Or sometimes, edit documents are only available at certain status. It depends on the settings.*

Ho to unlink a document:

Simply press the Menu icon ≡ in the top left corner of your screen to unfold the Menu and gain access to the Issue page by selecting the category and subcategory as shown below.

Click the **≡** button to expand the menu and select **Links.**

<img src="https://mintcdn.com/rdrive/sdA2WDD3FaUG1SbF/images/kb/103000035023/w1TH9v3Oi6CWJXoOSlcItNWSUJPNIHhLvg.jpeg?fit=max&auto=format&n=sdA2WDD3FaUG1SbF&q=85&s=8acc018c7c292e25288a26a3c3fa1b36" alt="Remove attached documents from an issue/defect/record." width="1024" height="768" data-path="images/kb/103000035023/w1TH9v3Oi6CWJXoOSlcItNWSUJPNIHhLvg.jpeg" />

<img src="https://mintcdn.com/rdrive/sdA2WDD3FaUG1SbF/images/kb/103000035023/sW6jhgECqE87a9TzAMtctflAXsEEUyYxug.jpeg?fit=max&auto=format&n=sdA2WDD3FaUG1SbF&q=85&s=b82d590d56bd5ce0531b3ea7511d0e86" alt="Remove attached documents from an issue/defect/record." width="1024" height="768" data-path="images/kb/103000035023/sW6jhgECqE87a9TzAMtctflAXsEEUyYxug.jpeg" />

Any items that are linked to the issue/defect/record will then be shown in a window in the centre of your screen. Simply select the relevant linked item and press "**EDIT**" as below.

<img src="https://mintcdn.com/rdrive/sdA2WDD3FaUG1SbF/images/kb/103000035023/pSCNEKwJiZ3uOF-78-Gdn9_QkDdpibdsoQ.jpeg?fit=max&auto=format&n=sdA2WDD3FaUG1SbF&q=85&s=6e8b9f5d6c6096edb31dfa077ce69f08" alt="Remove attached documents from an issue/defect/record." width="1024" height="768" data-path="images/kb/103000035023/pSCNEKwJiZ3uOF-78-Gdn9_QkDdpibdsoQ.jpeg" />

For the purposes of this example, we will select the linked attribute titled "**Documents**" as highlighted below.

<img src="https://mintcdn.com/rdrive/sdA2WDD3FaUG1SbF/images/kb/103000035023/2vZtpTmL5CGDR6SJukmhMbODhIlCzqiHwg.png?fit=max&auto=format&n=sdA2WDD3FaUG1SbF&q=85&s=27cfeb15e103cfe3dab090db712b2d5b" alt="Remove attached documents from an issue/defect/record." width="878" height="624" data-path="images/kb/103000035023/2vZtpTmL5CGDR6SJukmhMbODhIlCzqiHwg.png" />

To remove a linked document, simply click on it.

If you have multiple linked documents, you can press the "**Select all**" icon to select all if necessary. There is also a "**Deselect all**" icon, please note the icons below for clarity.

<img src="https://mintcdn.com/rdrive/sdA2WDD3FaUG1SbF/images/kb/103000035023/kcWApxDCXvFyTR1F1dueT9zlSxjXBMrB2Q.png?fit=max&auto=format&n=sdA2WDD3FaUG1SbF&q=85&s=0e1e03f4cfa042faccfe4ca97b7bc039" alt="Remove attached documents from an issue/defect/record." width="200" height="90" data-path="images/kb/103000035023/kcWApxDCXvFyTR1F1dueT9zlSxjXBMrB2Q.png" />

<img src="https://mintcdn.com/rdrive/sdA2WDD3FaUG1SbF/images/kb/103000035023/bPMnhoCRf35udSyKfgxqRSbKBAGlROo2Xg.jpeg?fit=max&auto=format&n=sdA2WDD3FaUG1SbF&q=85&s=22982dc37449dc69afb38a97460060db" alt="Remove attached documents from an issue/defect/record." width="1024" height="768" data-path="images/kb/103000035023/bPMnhoCRf35udSyKfgxqRSbKBAGlROo2Xg.jpeg" />

You should no longer see a grey background for the item once selected. Then you simply press "**DONE**" which will prompt the confirmation window to open as below. Press "**DELETE**" and the item will be unlinked from the issue/defect/record. 

.

<img src="https://mintcdn.com/rdrive/sdA2WDD3FaUG1SbF/images/kb/103000035023/dymGM-wafQpNcs3fOKBibDZBdRC-YPAkVw.jpeg?fit=max&auto=format&n=sdA2WDD3FaUG1SbF&q=85&s=0ea6c71c2d5103fa8d093f8576dea8d4" alt="Remove attached documents from an issue/defect/record." width="1024" height="768" data-path="images/kb/103000035023/dymGM-wafQpNcs3fOKBibDZBdRC-YPAkVw.jpeg" />

<img src="https://mintcdn.com/rdrive/sdA2WDD3FaUG1SbF/images/kb/103000035023/toLAGE1B0q4Wk9lZzdDsRbZ5qFsv530QzA.jpeg?fit=max&auto=format&n=sdA2WDD3FaUG1SbF&q=85&s=7f60ebfeafc6dac3eead79690eb8d101" alt="Remove attached documents from an issue/defect/record." width="1024" height="768" data-path="images/kb/103000035023/toLAGE1B0q4Wk9lZzdDsRbZ5qFsv530QzA.jpeg" />

The document is no longer linked to the issue/defect/record.

You can now see the quantity of the document is updated in the highlighted area below. To finish, simply press "**OK**" to save and complete.

<img src="https://mintcdn.com/rdrive/sdA2WDD3FaUG1SbF/images/kb/103000035023/HWwzLJHxfRAvyVSTY9egsK5LatkrR-FIJw.png?fit=max&auto=format&n=sdA2WDD3FaUG1SbF&q=85&s=2202772581f7854d25187b62d996b683" alt="Remove attached documents from an issue/defect/record." width="881" height="625" data-path="images/kb/103000035023/HWwzLJHxfRAvyVSTY9egsK5LatkrR-FIJw.png" />

All done! The item is no longer linked to the issue/defect/record!

<img src="https://mintcdn.com/rdrive/sdA2WDD3FaUG1SbF/images/kb/103000035023/WEtg3EJA0AZgcCzxjOlrygpwu_v4SbEVQA.jpeg?fit=max&auto=format&n=sdA2WDD3FaUG1SbF&q=85&s=a31335a8c7306443b9e5e9e0a1b6f364" alt="Remove attached documents from an issue/defect/record." width="1024" height="768" data-path="images/kb/103000035023/WEtg3EJA0AZgcCzxjOlrygpwu_v4SbEVQA.jpeg" />
