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Overview

This guide explains how users can receive notifications in RDrive based on subscriptions, and automation rules.
  • Purpose: To help users understand how to receive updates about items they’re involved with.
  • Who It’s For: General users, project admins.
Prerequisites: Access to items in RDrive and appropriate permissions.
TABLE OF CONTENTS

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Situation-by-Situation Instructions

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✅ Situation 1: I want to get notified about updates on an Item I’m involved in

  • Navigate to the desired item.
  • Click the dropdown menu.
  • Select Subscribe to start receiving notifications for status changes and updates.

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✅ Situation 2: I want to subscribe other teammates to an Item

  • If you have the required permissions:
    • Open the item.
    • Click the dropdown menu > Subscribe.
    • Add or remove users in the dialog.
    • Confirm to save your changes.

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✅ Situation 3: I want notifications to be triggered by automation

  • Project administrators can configure automation rules that automatically subscribe or unsubscribe users based on the item’s status.
  • Example scenarios:
    • Auto-subscribe the responsible party when an item changes to “In Progress”.
    • Unsubscribe users when the item is marked as “Closed”.
  • ✉️ Contact your project admin if you’d like to implement or adjust automation rules.

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✅ Situation 4: I want to receive mobile push notifications

  • To receive push notifications on the RDrive mobile app:
    • Make sure the notification permission is enabled in your device settings.
    • Ensure you are logged into the correct project or company.
    • Confirm that you are subscribed to the item.

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FAQs & Troubleshooting

❓ I’m not receiving notifications even though I subscribed.
✔️ APP - Check that your device has notifications enabled and that you’re logged into the correct project.
✔️ For email - Please check your email’s junk or spam folder, or contact your company’s IT team to ensure the sender’s domain is approved and not blocked. ❓ Can I receive notifications without being the assignee?
✔️ Yes. As long as you’re subscribed to the item, you’ll receive relevant notifications. ❓ What’s the difference between being subscribed and being assigned?
✔️ Subscribed users receive notifications but are not responsible for the item. Assigned users are responsible.
For further assistance, refer to the system’s Knowledge Base or contact your project administrator.