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Email Log

This guide explains how to access and review the email log in the system.
  • Purpose: This guide helps users track sent emails, including their details and statuses.
  • **Who It’s For: General users, admins, or anyone needing to check email logs. **
Prerequisites: Proper access permissions to view the email log.

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Step-by-Step Instructions

✅ Step 1: Access the Email Log
Navigate to the side menu and go to Logs > Email logs.How to Check the Email Log ✅ Step 2: View Filtered Emails
The system will automatically filter emails sent from the previous day. You will see yesterday’s date set in the unified search bar. ✅ Step 3: Review the Displayed Emails
The email log page will display emails sorted by the receiver (user).How to Check the Email Log ✅ Step 4: Check Email Details
Click on an email entry to expand its details. The following information will be available:
  • Type: Notification type
  • Email Type: Specifies the category of email
  • Email Title: Same as the email subject
  • Status: Indicates the item status (for status notification emails)
  • Sent Date: The date the email was sent
  • Acknowledged Date: The date the receiver clicked the link in the email
How to Check the Email Log Clicking into the email allows you to view more detailed information about the message.How to Check the Email Log ✅ Step 5: Use Additional Search Criteria
The unified search bar allows filtering emails based on different criteria. Here are the available search options:How to Check the Email Log

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FAQs & Troubleshooting

Q: Why don’t I see any emails?
A: Ensure the correct date filter is applied in the search bar. Q: Why can’t I see the acknowledgment date?
A: The acknowledgment date only appears if the receiver has clicked the link in the email. Q: How do I filter emails by a specific user?
A: Use the unified search bar to enter the user’s details and refine the results.